Shipping policy

  •       We have 100% FREE Worldwide Shipping. All Orders, No Minimum!

  •  

    Due to the high demand in our shop, it's likely that the normal delivery time might increase up to additional 10 more days in some cases.

    Note: In some countries, delivery can be delayed by customs. We’ll let you know.

    We recommend that you keep an eye on your tracking.

    If you have more than one item, its very likely you will receive them separately. Each item will have its own shipping code.

     

      Free Standard Shipping 

    Domestic and International:

    For our USA based customers, orders are fulfilled within 24 hours since payment is processed. Standard deliveries take on average 3 - 8 business days excluding weekends. If your package is marked delivered by the USPS, and you do not receive the package, you will need to contact the local post office who has marked it delivered. We will not refund orders that are marked delivered.

    For other international customers, orders are fulfilled within 24 hours since payment is processed. Stand deliveries take on average 10 - 18 days excluding weekends.

    Delivery doesn't require signature.

    - Fast Shipping - DHL : 

    Orders are processed within 24 hours since payment is processed. Deliveries take on average 5 - 10 business days, weekends are not included.

    Tracking Info: You will receive the tracking number and shipping status within 24 hours of your purchase. Weekends/holidays are not included.

    Signature may be required at the time of delivery.

     

    When will I receive tracking information:

    For standard shipment, within a week of your order being fulfilled (shipped), you will receive notification of your tracking number.

    If you do not receive your tracking number within 7 business days, please contact contact@bongstown.com

    Please note we can't ship to armed forces (APO / FPO). 

     

     

  • Return Policy

  • ALL JEWELRY SALES ARE FINAL DUE TO HYGIENIC PURPOSES.

    ALL COSMETICS sales are FINAL

    ALL SALE MERCHANDISE IS FINAL SALE.  

    We hope you love your purchase. If not, feel free to return it. Some items are eligible for return if they are:

    • un-worn, un-washed, un-altered and have the original tags still attached
    • received within 10 days to the date it was delivered or purchased

    Buyer is responsible for returned shipping costs. We suggest getting tracking for the package, for we are not responsible for any lost in transit packages. There will also be a re-stocking fee on certain items.

    We cannot guarantee we will be able to exchange your item because of limited availability. However, if we are able to, buyer is responsible for shipping both ways. 

    Please make sure you check your order upon delivery. If you find any problems with your order, please contact us within 5 business days of it's arrival, or buyer assumes responsibility. 

    All gifts are guaranteed 100% satisfaction. If for any reason you are not happy with an item you may return it within 3 days of receiving it.

    In the event an item is damaged or shorted an image will be required for a replacement or refund. Do not discard of the item until we have been able to resolve your issue. If we can not verify the claim we can  not offer a refund or replacement.

     

    Q&A's

     

     

    The tracking status is "Label created, not yet in system", is the tracking number incorrect?

     

    In this case, your package is indeed in transit. 

    Due to COVID-19 there is a temporary delay, the status may not be updated in time. Please be patient with us at this time until the shipping company is able to update its status. 

    Our team will appreciate your support and understanding in this special moment.

     

     

    The tracking info shows "Status Not Available", is the tracking number incorrect?

     

    Sometimes there are some delays in the logistics company update. But it is indeed on the way to transportation. Please allow up to 48 hours for tracking to activate.

     

     

    My tracking info shows my package was delivered, but I never received it.

     

    Bongstown provides customers with the option to track packages. We will do our best to assist you, but Bongstown does not hold responsibility for packages that are lost or stolen.  

    If your tracking information shows that your package was delivered, but you can't find it:

    Please take the action:

    • Verify the shipping address from your orders
    • Look for a notice of attempted delivery
    • Look around the delivery location for your package
    • Check to see if the package was left with a receptionist or neighbor
    • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
    • Wait 48 hours - in some rare cases, packages may say delivered up to 48 hours before arrival
    • Contact the carrier if there's still no sign of your parcel.
    If you still can't find it. Please file your claim process:
    Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
    Bongstown does not hold or accept responsibility for packages that have been shown as delivered by the carrier.

    USPS Lost Parcel Claim:
    Please contact USPS and follow the instructions on the link below to file a claim with USPS:
    www.usps.com/help/claims.htm 
    Please note that time-frames are a factor when attempting to file a claim. Check here When to File a Claim.


    UPS Lost Parcel Claim:
    Please contact UPS directly to file a claim. You can file a claim with UPS online:
    https://www.ups.com/us/en/help-center/claims-support.page 
    or via Phone at 1-800-742-5877
    You can file a claim on a package that has not been delivered 24 hours after the expected delivery date and time. Upon contacting UPS, please be prepared to provide the details about your package such as tracking number, pick-up date, and value of item(s). 

     

     

    How can I track my order?

     

    As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders” when you log in to your Bongstown account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.

    Don't see your question answered?

     

    Please submit a ticket on our support center, we will be happy to assist you :)

    Happy shopping!