We have 100% FREE Worldwide Shipping. All Orders, No Minimum!

Due to the high demand in our shop, it's likely that the normal delivery time might increase up to additional 10 more days in some cases.

Note: In some countries, delivery can be delayed by customs. We’ll let you know.

We recommend that you keep an eye on your tracking.

If you have more than one item, its very likely you will receive them separately. Each item will have its own shipping code.

  Free Standard Shipping 

Domestic and International:

For our USA based customers, orders are fulfilled within 24 hours since payment is processed. Standard deliveries take on average 3 - 8 business days excluding weekends. If your package is marked delivered by the USPS, and you do not receive the package, you will need to contact the local post office who has marked it delivered. We will not refund orders that are marked delivered.

For other international customers, orders are fulfilled within 24 hours since payment is processed. Stand deliveries take on average 10 - 18 days excluding weekends.

Delivery doesn't require signature.

- Fast Shipping - DHL : 

Orders are processed within 24 hours since payment is processed. Deliveries take on average 5 - 10 business days, weekends are not included.

Tracking Info: You will receive the tracking number and shipping status within 24 hours of your purchase. Weekends/holidays are not included.

Signature may be required at the time of delivery.

When will I receive tracking information:

For standard shipment, within a week of your order being fulfilled (shipped), you will receive notification of your tracking number.

If you do not receive your tracking number within 7 business days, please contact contact@bongstown.com

Please note we can't ship to armed forces (APO / FPO). 

ALL JEWELRY SALES ARE FINAL DUE TO HYGIENIC PURPOSES.

ALL COSMETICS sales are FINAL

ALL SALE MERCHANDISE IS FINAL SALE.  

We hope you love your purchase. If not, feel free to return it. Some items are eligible for return if they are:

• un-worn, un-washed, un-altered and have the original tags still attached
• received within 10 days to the date it was delivered or purchased

Buyer is responsible for returned shipping costs. We suggest getting tracking for the package, for we are not responsible for any lost in transit packages. There will also be a re-stocking fee on certain items.

We cannot guarantee we will be able to exchange your item because of limited availability. However, if we are able to, buyer is responsible for shipping both ways. 

Please make sure you check your order upon delivery. If you find any problems with your order, please contact us within 5 business days of it's arrival, or buyer assumes responsibility. 

All gifts are guaranteed 100% satisfaction. If for any reason you are not happy with an item you may return it within 3 days of receiving it.

In the event an item is damaged or shorted an image will be required for a replacement or refund. Do not discard of the item until we have been able to resolve your issue. If we can not verify the claim we can  not offer a refund or replacement.

Q&A's

The tracking status is "Label created, not yet in system", is the tracking number incorrect?

How can I track my order?

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